Contact Us
Questions about an order, delivery, return, payment, or one of our lighting products? We're here to help.
At Quavexa, we aim to keep support straightforward and helpful. Whether you're looking for information about an existing order or have a question about our chandeliers, pendant lights, wall lights, or related lighting products, you can reach us using the contact information below.
Contact & Business Information
Store Name: Quavexa
Operating Address: 158 Bakers Path, South Yarmouth, MA 02664, United States
Contact Email: info@quavexa.com
Operating Hours: 8:00 AM–7:00 PM (GMT-5)
Business Days: Monday–Friday
Expected Response Time: Within 48 business hours
How We Can Help
You can contact us for assistance with:
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Order status and tracking information
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Shipping and estimated delivery questions
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Returns and refunds
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Exchanges and cancellations
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Billing and payment questions
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Information about our chandeliers, pendant lights, wall lights, and related lighting products
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Questions about Quavexa store policies
For questions about an existing order, please include your order number and the email address used when placing the order. This helps us locate the correct order and provide an accurate response.
Response Times
We respond to customer inquiries within 48 business hours.
Our business days are Monday–Friday, and our Operating Hours are 8:00 AM–7:00 PM (GMT-5). Messages received outside these hours or on non-business days will be reviewed during the next applicable business period.
Returns
If you need to request a return, please contact info@quavexa.com first. We will review your request and, if approved, provide the applicable return instructions.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
The appropriate return destination or other return instructions will be provided as part of the approved return process.
Thank you for choosing Quavexa. We look forward to assisting you.