Refund policy

Last updated: July 23, 2026

This Return & Refund Policy applies to purchases made through Quavexa. It explains how customers may request returns, exchanges, refunds, or order cancellations for our chandeliers, pendant lights, wall lights, and related lighting products.

Return Window

Return requests must be submitted within 30 days from the date the order is delivered.

Returns must be reviewed and approved by Quavexa before the product is shipped back. Do not return a product before receiving approval, a prepaid return label, and return instructions from us.

Return Eligibility

A return request must meet the following confirmed requirements:

  • The request must be submitted within 30 days of delivery.
  • The return must be reviewed and approved by Quavexa.
  • The product must be returned according to the instructions provided after approval.
  • The product must not be shipped back before return authorization is provided.

Eligibility is reviewed as part of the return-request process. Customers should provide their order number, the email address used for the order, and the reason for the request when contacting us.

How to Request a Return

To request a return:

  1. Email info@quavexa.com within 30 days of delivery.
  2. Include your order number and an explanation of the return request.
  3. Wait for Quavexa to review the request.
  4. If the return is approved, Quavexa will provide a prepaid downloadable return shipping label and return instructions.
  5. Download and print the prepaid return label.
  6. Attach the label securely to the return package.
  7. Ship the product according to the instructions provided.

Returns sent without prior approval or before return instructions are provided may not be accepted.

Return Shipping Costs

Return shipping is free for approved returns.

After approving a return, Quavexa will provide a prepaid downloadable return shipping label. Customers can download and print the label and attach it to the return package.

There is no charge to the customer for an approved return label. Quavexa covers the cost of the approved return shipment.

Damaged, Defective, or Incorrect Products

When a product arrives damaged, defective, or different from the product ordered, contact us at info@quavexa.com before returning it.

Include your order number and a description of the issue. Quavexa will review the request and provide return instructions.

After the request is approved, Quavexa will provide a free prepaid downloadable return shipping label. Do not send the product back before receiving approval and return instructions.

Exchanges

Exchanges are available for eligible products.

To request an exchange, email info@quavexa.com within 30 days of delivery. Exchanges must be reviewed and approved before the product is returned.

For an approved exchange, Quavexa will provide a prepaid downloadable return shipping label at no cost to the customer.

Exchange availability may depend on whether the requested replacement product is available.

Inspection

After an approved return is delivered to us, the returned product will be inspected within 1–3 business days after receipt.

We will notify the customer regarding the return and refund status after the inspection is completed.

Refunds

After the returned product has been received, inspected, and approved, the refund will be processed within 10 business days after inspection and approval.

Approved refunds are issued in USD to the original payment method used for the purchase.

A confirmation will be sent to the customer after the refund has been processed.

Restocking Fees

Quavexa does not charge a restocking fee for approved returns.

Order Cancellations

Order cancellation is available before the order has shipped.

To request a cancellation, contact info@quavexa.com as soon as possible and include your order number.

A cancellation cannot be guaranteed after shipment. Once an order has shipped, the customer must follow the approved return process described in this policy.

Contact Us

For questions about a return, exchange, refund, damaged product, incorrect product, or cancellation, contact us using the information below.

Store Name: Quavexa

Address: 158 Bakers Path, South Yarmouth, MA 02664, United States

Email: info@quavexa.com

Operating Hours: Monday–Friday, 10:00 AM–5:00 PM (GMT-4)

Expected Response Time: Within 24 business hours