Refund policy

This Return & Refund Policy applies to purchases made through Quavexa. It explains how customers may request returns, exchanges, refunds, or order cancellations for our chandeliers, pendant lights, wall lights, and related lighting products.

Return Window

Return requests must be submitted within 30 days from the date the order is delivered.

All returns must be reviewed and approved by Quavexa before a product is sent back. Please do not ship an item before receiving return approval and the applicable return instructions from us.

Return Eligibility

To be considered for a return:

  • The return request must be submitted within 30 days of delivery.

  • The request must be reviewed and approved by Quavexa.

  • The product must be returned according to the instructions provided after approval.

  • The product must not be sent back before return authorization and instructions are provided.

Eligibility is reviewed as part of the return-request process.

When contacting us, please provide your order number, the email address used for the order, and the reason for your return request.

How to Request a Return

To request a return:

  1. Email info@quavexa.com within 30 days of delivery.

  2. Include your order number and the reason for the return request.

  3. Wait for Quavexa to review your request.

  4. If the return is approved, we will provide the applicable return instructions, including the return destination and return-shipping instructions.

  5. Send the product according to the approved instructions provided.

  6. Once the returned item is received, it will be inspected.

  7. If the return meets the applicable conditions, the refund will be processed according to the timeline stated below.

Returns sent without prior approval or without following the provided return instructions may not be accepted.

Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.

Return Shipping Costs

Return shipping is free for approved returns and exchanges.

Quavexa covers the applicable return-shipping cost once a return or exchange has been approved.

The appropriate return-shipping instructions will be provided as part of the approved return process.

There is no restocking fee for approved returns.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, contact us at info@quavexa.com before sending the item back.

Please include:

  • Your order number

  • A description of the issue

  • Any relevant information that may help us review the request

Quavexa will review the request and provide the applicable return instructions if the return is approved.

Do not send the product back before receiving authorization and return instructions.

Exchanges

Exchanges are available for eligible products.

To request an exchange, email info@quavexa.com within 30 days of delivery.

Exchange requests must be reviewed and approved before a product is returned. For an approved exchange, return shipping is free, and Quavexa will provide the applicable return instructions.

Exchange availability may depend on the availability of the requested replacement product.

Inspection

After an approved return is received, the returned product will be inspected within 1–3 business days after receipt.

We will update the customer regarding the return and refund status after the inspection is completed.

Refunds

Once the returned product has been received, inspected, and approved, the refund will be processed within 10 business days after inspection and approval.

Approved refunds are issued in USD to the original payment method used for the purchase.

A confirmation will be sent after the refund has been processed.

Depending on the customer's payment provider, additional time may be required for the refunded amount to appear after Quavexa has processed it.

Restocking Fees

Quavexa does not charge a restocking fee for approved returns.

Order Cancellations

Order cancellation is available before the order has shipped.

To request a cancellation, contact info@quavexa.com as soon as possible and include your order number.

Once an order has shipped, it can no longer be cancelled through the pre-shipment cancellation process. The customer should instead follow the return process described in this policy.

Contact & Business Information

For questions about a return, exchange, refund, damaged or incorrect product, or order cancellation, contact us using the information below.

Store Name: Quavexa
Operating Address: 158 Bakers Path, South Yarmouth, MA 02664, United States
Contact Email: info@quavexa.com
Operating Hours: 8:00 AM–7:00 PM (GMT-5)
Expected Response Time: Within 48 business hours

The address above is Quavexa's Operating Address and is provided for business identification and transparency.

It is not automatically a Return Address. Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.