Shipping policy
This Shipping Policy applies to orders placed with Quavexa. It explains where we ship, how orders are processed, our estimated delivery timelines, shipping costs, and how customers receive tracking information for our chandeliers, pendant lights, wall lights, and related lighting products.
Shipping Region
Quavexa currently ships within the United States.
Transaction Currency
All orders are processed in United States dollars (USD).
Shipping Cost
Quavexa provides free standard shipping.
Business Days
Our business days are Monday–Friday.
Handling, transit, and estimated delivery timelines stated in this policy are measured in business days.
Order Cut-Off Time
Our daily order cut-off time is 5:00 PM (GMT-5), Monday–Friday.
Orders placed by the cut-off time on a business day will enter our standard order-processing schedule.
Orders placed after 5:00 PM (GMT-5) or on a non-business day will begin processing on the next business day.
Handling Time
Orders are prepared for shipment within 3–5 business days.
Handling time covers the period in which an order is processed and prepared for shipment before it enters transit.
Transit Time
Once an order has shipped, the estimated transit time is 9–16 business days.
Transit time refers to the estimated period between shipment and delivery.
Estimated Delivery Time
The estimated total delivery time is 12–21 business days.
This consists of:
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Handling time: 3–5 business days
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Transit time: 9–16 business days
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Estimated total delivery time: 12–21 business days
Delivery timelines are estimates rather than guaranteed arrival dates.
How Order Fulfillment Works
Orders generally follow this process:
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The customer places an order with Quavexa.
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The order enters processing according to our business-day schedule and 5:00 PM (GMT-5) order cut-off time.
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Quavexa processes and prepares the order within 3–5 business days.
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The order is shipped.
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Tracking information is sent to the customer by email with a tracking link.
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The shipment enters the estimated 9–16-business-day transit period.
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The order is delivered to the customer's shipping address.
Tracking Information
After your order has shipped, Quavexa will send tracking information to the email address provided with your order.
The email will include a tracking link that you can use to review available shipment updates.
Please make sure the email address entered during checkout is accurate so that you can receive your order and tracking communications.
Delivery Address Accuracy
Customers should provide a complete and accurate delivery address during checkout.
Before submitting an order, please review information such as:
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Recipient name
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Street address
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Apartment, suite, or unit number, where applicable
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City
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State
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ZIP code
If you notice an address issue before your order has shipped, contact us at info@quavexa.com as soon as possible.
Address changes cannot be guaranteed after an order has shipped.
Order Cancellations
Order cancellation is available before shipment.
To request a cancellation, email info@quavexa.com as soon as possible and include your order number.
Once an order has shipped, it can no longer be cancelled through the pre-shipment cancellation process. If you wish to return an eligible order after delivery, please follow Quavexa's applicable return process.
Shipping Questions
If you have questions about shipping, an estimated delivery timeline, tracking information, or an existing order, contact us using the details below.
For questions about an existing order, please include your order number and the email address used to place the order. This helps us locate your order and respond accurately.
Contact & Business Information
Store Name: Quavexa
Operating Address: 158 Bakers Path, South Yarmouth, MA 02664, United States
Contact Email: info@quavexa.com
Operating Hours: 8:00 AM–7:00 PM (GMT-5)
Expected Response Time: Within 48 business hours
The address above is Quavexa's Operating Address and is provided for business identification and transparency. It should not be interpreted as a return destination unless Quavexa specifically provides instructions stating otherwise.