Shipping policy

Last updated: July 23, 2026

This Shipping Policy applies to orders placed with Quavexa. It explains our shipping region, order-processing schedule, delivery estimates, shipping costs, and tracking process for our chandeliers, pendant lights, wall lights, and related lighting products.

Shipping Region

Quavexa currently ships to customers within the United States.

Transaction Currency

All orders are processed in United States dollars (USD).

Shipping Cost

We provide free standard shipping on all orders.

There is no standard shipping charge and no minimum purchase requirement for free standard shipping.

Business Days

Our business days are Monday–Friday.

Handling, transit, and estimated delivery timelines in this policy are stated in business days.

Order Cut-Off Time

Our daily order cut-off time is 6:00 PM (GMT-4), Monday–Friday.

Orders placed before 6:00 PM (GMT-4) on a business day will begin processing according to our standard handling timeline.

Orders placed after the cut-off time or during the weekend will begin processing on the next business day.

Handling Time

Orders are prepared for shipment within 3–6 business days.

Handling time begins when an eligible order enters processing and ends when the order is shipped.

Transit Time

After shipment, the estimated transit time is 6–12 business days.

Transit time begins after the order has been transferred for delivery.

Estimated Delivery Time

The estimated total delivery time is 9–18 business days.

This estimate consists of:

  • Handling time: 3–6 business days
  • Transit time: 6–12 business days
  • Estimated total: 9–18 business days

Delivery timelines are estimates and are not guaranteed arrival dates.

Order Fulfillment Process

Orders generally follow this process:

  1. The customer places an order.
  2. Orders placed after the daily cut-off time begin processing on the next business day.
  3. Quavexa prepares the order during the 3–6-business-day handling period.
  4. The order is shipped.
  5. Tracking information is sent to the customer by email.
  6. The shipment travels during the estimated 6–12-business-day transit period.
  7. The order is delivered to the customer.

Tracking Information

After your order has shipped, we will send a shipment confirmation email containing a tracking link.

Use the tracking link in the email to review the available shipment updates.

Please make sure the email address submitted with your order is accurate.

Delivery Address Accuracy

Customers are responsible for entering a complete and accurate delivery address during checkout.

Before submitting an order, review the recipient’s name, street address, apartment or unit number where applicable, city, state, and ZIP code.

To request help with an address issue before shipment, contact us as soon as possible. Changes cannot be guaranteed after an order has shipped.

Order Cancellations

Order cancellation is available before shipment.

To request a cancellation, contact info@quavexa.com as soon as possible and include your order number.

After an order has shipped, it can no longer be cancelled and must follow the applicable return process.

Contact Us

For questions about shipping, delivery estimates, tracking, or an existing order, contact us using the information below.

Store Name: Quavexa

Address: 158 Bakers Path, South Yarmouth, MA 02664, United States

Email: info@quavexa.com

Operating Hours: Monday–Friday, 10:00 AM–5:00 PM (GMT-4)

Expected Response Time: Within 24 business hours

When contacting us about an existing order, please include your order number and the email address used to place the order.