About Us
Welcome to Quavexa
At Quavexa, we offer lighting products for a range of residential spaces and interior settings.
Our product range includes chandeliers, pendant lights, wall lights, and related lighting products. We aim to provide customers with clear product information, transparent store policies, and accessible support throughout their shopping experience.
Our Purpose
Lighting plays an important role in the appearance and atmosphere of a space. Our purpose is to make it easier for customers to explore lighting options that suit different rooms, layouts, and design preferences.
We focus on presenting our products and purchasing terms clearly so customers can review the available information before placing an order.
What We Offer
Quavexa offers lighting products that include:
- Chandeliers
- Pendant lights
- Wall lights
- Related lighting products
Product specifications, dimensions, features, and other applicable details should be reviewed on the relevant product page before purchase.
Our Approach
We believe customers should have access to clear and consistent information when shopping online.
Our approach is based on:
- Clear product descriptions
- Transparent shipping information
- Accessible return and refund terms
- Clearly displayed payment options
- Responsive customer support
We avoid making unsupported guarantees or exaggerated claims about our products or services.
Shipping and Order Information
Quavexa currently serves customers within the United States.
We provide free standard shipping on all orders. Our standard estimated delivery time is 9–18 business days, consisting of:
- Handling time: 3–6 business days
- Transit time: 6–12 business days
After an order has shipped, tracking information is sent by email with a tracking link.
Customers should review our full Shipping Policy before placing an order.
Returns and Customer Support
Return requests may be submitted within 30 days from the date of delivery.
Approved returns and exchanges include a free prepaid downloadable return shipping label, and Quavexa does not charge a restocking fee.
Customers should review our full Return & Refund Policy for eligibility requirements, instructions, inspection timelines, and refund information.
Our customer-support team is available to assist with questions about products, orders, shipping, tracking, returns, exchanges, refunds, cancellations, billing, and store policies.
Our Commitment
Quavexa is committed to maintaining a straightforward and transparent shopping experience.
We aim to:
- Keep our business and contact information accurate
- Present product and policy information clearly
- Maintain consistent shipping and return terms
- Provide customers with accessible support
- Respond to inquiries within our stated response timeframe
Contact Information
For questions or assistance, contact us using the information below.
Store Name: Quavexa
Address: 158 Bakers Path, South Yarmouth, MA 02664, United States
Email: info@quavexa.com
Operating Hours: Monday–Friday, 10:00 AM–5:00 PM (GMT-4)
Expected Response Time: Within 24 business hours
When contacting us about an existing order, please include your order number and the email address used to place the order.